AAOMC Webinar: Elevating the Patient Experience
Hosted by: Nicholas Despotidis, OD, FAAO, FOVDR, FIAOMC
Featuring Special Guest: Kelli Koenigsberg, ABOC
In today’s competitive landscape, patients have more choices than ever before. What truly separates a thriving practice from others isn’t marketing, the latest technology, or even the products on the shelves—it’s the experience you create.
Join us for an engaging, actionable conversation with Kelli Koenigsberg, ABOC, Director of Education for Walman Optical. We will explore how practices of all sizes can differentiate themselves by elevating the patient experience at every single touchpoint.
What We Will Discuss:
- How the initial contact shapes every decision a patient makes.
- Why do patients remember how they were treated long after they forget the fee.
- The art of creating meaningful connections that drive loyalty.
- How to build a predictable, stellar experience that naturally generates referrals.
- Practical strategies to increase perceived value without relying on discounts.
Whether you are a practice owner, associate doctor, manager, or team member, this webinar will provide practical insights you can implement the very next morning.
The most successful practices understand a simple truth: patients don’t return because of a specific lens design, a slick marketing campaign, or a social media post. They return because they feel valued, understood, and cared for.
Event Details
- Date: Tuesday, July 28
- Time: 8:00-9:00 PM ET/5:00 PT